Shipping policy

Last updated: 28 August 2026

The Signery Digital supplies premium digital display products throughout Australia.

Prices and GST

All prices displayed include GST unless stated otherwise.

Order processing and lead times

Many products are made to order, configured to project requirements or sourced specifically for each order. Unless a different timeframe is shown on the product page or confirmed in writing, please allow approximately 10 business days (about two weeks) for procurement, production, configuration and testing before dispatch.

Lead times begin after payment has cleared and all required specifications, drawings, artwork and approvals have been received. We will contact you if additional information is required or if there is a material change to the estimated timeframe.

Freight quoted separately

Product prices do not include freight unless expressly stated. Freight is quoted separately based on the product size, packed weight, delivery destination, insurance requirements and site access. After an order is placed, we will contact you to confirm the freight amount and issue a separate freight invoice. The freight invoice must be paid before dispatch.

Local pickup

Pickup is available from Kunda Park, Queensland, by appointment after we have confirmed that the order is ready. No freight charge applies to an approved pickup.

Delivery

Carrier transit time is additional to the production lead time. We will provide an estimated delivery timeframe with the freight quote. Regional and remote deliveries may take longer.

Large, fragile and site-specific deliveries

Some displays require specialised freight, tailgate access, lifting equipment, restricted-access coordination or attendance at the delivery site. Customers are responsible for providing accurate delivery details and advising us of access restrictions before dispatch. Re-delivery, storage or waiting-time charges caused by incorrect details or unavailable site access may be passed on at cost.

Delivery inspection

Please inspect cartons and products promptly on delivery. If there is visible transit damage, note it with the carrier where possible, retain the packaging and contact us promptly athello@thesignerydigital.com.au with your order number and photographs. Prompt notice helps us resolve freight claims but does not limit your rights under the Australian Consumer Law.

Delays

We will take reasonable care to meet communicated timeframes. Delays can occur because of production, component availability, carrier disruption, customs or events outside our reasonable control. If a material delay occurs, we will provide an update and discuss available options. Nothing in this policy limits rights available under the Australian Consumer Law.

Contact

Email: hello@thesignerydigital.com.au
Phone: 0490 833 034