Refund policy
Last updated: 22 August 2026
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under that law.
If a product has a major problem, you may be entitled to choose a refund or replacement. If a problem is minor, we may choose to repair the product within a reasonable time. Other remedies may also apply depending on the circumstances.
Change-of-mind returns
We do not accept returns or provide refunds for change of mind. This includes where you have selected the wrong size, specification, mounting method or finish, or no longer require the product.
Many of our products are made, configured or ordered specifically for a project. Please review all dimensions, specifications, site requirements and product information carefully before placing your order.
Faulty, damaged or incorrect products
If your order arrives damaged, is faulty or is not what you ordered, contact us as soon as reasonably possible athello@thesignerydigital.com.au. Please include your order number, a description of the issue, and clear photographs or video where practical.
Notification within 48 hours of delivery helps us investigate transit damage promptly, but this request does not limit your rights under the Australian Consumer Law.
We may need to inspect or test the product before confirming the appropriate remedy. Please do not return an item until we have provided return instructions. Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs where required.
Custom and approved specifications
Products manufactured or configured to customer-approved drawings, artwork, specifications or selections cannot be returned because of change of mind or an error in information supplied or approved by the customer. This does not affect any rights that apply if the product itself fails to meet a consumer guarantee.
Cancellations
Contact us immediately if you need to cancel an order. If procurement, production, customisation or fabrication has not started, we may agree to cancel the order. Once those activities have started, cancellation may not be possible. Any cancellation fee will reflect reasonable costs already incurred and will not limit rights available under applicable law.
Refund timing
Approved refunds will be issued to the original payment method unless otherwise agreed. Processing times after we issue a refund depend on your bank or payment provider.
Contact
Email: hello@thesignerydigital.com.au
